Besterfield Dale H. <br/><br/>
Total Quality Management. Ed. 5th 

 - 5th Ed.  
 - Uttar Pradesh  Pearson India Education Services. Pvt. Ltd.  2019 
 - 622p 
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>93-530-6631-4 
<br/><br/><label>Dewey Class. No.: </label>658  / BES